Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@c9sleep.ca  Or visit us at our location 2920 50 Ave, Lloydminster, AB T9V 2S5. Please note that returns will need to be sent to the following address: 2920 50 Ave, Lloydminster, AB T9V 2S5

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@c9sleep.ca.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / Non-Returnable Items

Certain products cannot be returned, including:

  • Mattresses or bedding that have been used, opened, or slept on (for health and hygiene reasons)

  • Custom or special-order products (such as customized sizes or personalized items)

  • Pillows, protectors, sheets, and other bedding accessories that have been removed from their original packaging

  • Clearance, final-sale, or discontinued items

Please contact us if you have any questions about whether your item qualifies for return.

Unfortunately, we are unable to accept returns on sale items, promotional items, or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@c9sleep.ca.